IRL Tech Solutions — Terms of Service
Last Updated: October 2026
- Service Scope IRL Tech Solutions provides residential computer support including but not limited to: virus/malware removal, hardware setup, software installation, troubleshooting, and routine maintenance.
We do not provide:- Data recovery from damaged or failed drives.Graphic design, video editing, or professional software training (beyond basic setup help).Warranty repairs or work on devices under manufacturer warranty (unless authorized by you).
Beyond these exclusions, we’ll help with whatever comes up during your service call within reason. If something requires specialized expertise or is outside our scope, we’ll let you know upfront before proceeding. - Payment Terms
- One-time services: Payment due at time of service (cash, card, or digital payment accepted).
- Monthly maintenance plans ($65/month): Payment due at start of each month. Cancellation effective immediately upon written notice; no refunds for partial months.
- All quoted prices are estimates. Final invoice reflects actual time or agreed flat rate.
- No Warranties or Guarantees Services are provided “as-is.” We do not warrant that:
- Devices will be virus-free or malware-free after service.
- Software will function perfectly or be compatible with your hardware.
- Updates or repairs will resolve all issues.
We make reasonable efforts to resolve problems but cannot guarantee permanent fixes.
- Your Responsibilities
- Before service: Back up critical data. You are responsible for all data on your device. We can provide guidance or perform a backup service but as listed below are not responsbile for any actual or persceived data loss.
- Payment method: Provide valid payment information.
- Honesty: Disclose if device has been damaged, modified, or repaired by others.
- Access: Ensure we can physically access the device and internet connection during service.
- Liability Limits IRL Tech Solutions is not liable for
- Data loss, corruption, or accidental deletion during service.
- Indirect, incidental, or consequential damages.
- Issues caused by your actions after service completion.
- Hardware failure, compatibility issues, or software bugs unrelated to our work.
Our liability is limited to the amount paid for the specific service that caused the issue, not to exceed one service charge.
- Data & Privacy
- We do not retain personal data, passwords, or files from your device. Sensitive information found during service (e.g., financial records, medical data) is handled confidentially and never shared. We may document issues in service notes for internal use only.
- We do not retain personal data, passwords, or files from your device. Sensitive information found during service (e.g., financial records, medical data) is handled confidentially and never shared. We may document issues in service notes for internal use only.
- Cancellation (Maintenance Plans Only)
- Monthly maintenance plans can be cancelled anytime with written notice. No refunds for unused service days in the current month.
- Monthly maintenance plans can be cancelled anytime with written notice. No refunds for unused service days in the current month.
- Service Area & Travel Service area
- Travel charges may apply for locations outside standard service radius (discussed before scheduling).
- Travel charges may apply for locations outside standard service radius (discussed before scheduling).
- Changes to Terms
- We reserve the right to update these terms with at any time.